Frequently Asked Questions
Where is my confirmation email?
Confirmation emails are sent automatically, but check your Junk folder if not received within 12 hours. If still missing, contact us at admin@ashirathebrand.com.
Where is my order?
You will receive a tracking email once your order is dispatched. For international customers, allow up to 14 working days for delivery.
How do I return an item?
Please read our return policy or send us a message.
I received a wrong or faulty item.
Please send images of the product within 7 days of delivery to hello@ashirathebrand.com.
How do I change my order?
Contact us promptly on social media if you need to amend your order after it’s placed.
Can I use more than one promotional code at once?
No, promotional codes are valid for one use only and cannot be combined.